At Merchant Navy Decoded, we are dedicated to safeguarding your online privacy and understand the importance of responsibly managing any personally identifiable information you provide to us.
Merchant Navy Decoded is an application developed to support seafarers, merchant-navy cadets, maritime professionals and individuals preparing to enter the Merchant Navy. The application combines exam preparation, government-circular guidance, course finders, job search tools, document management, financial guidance and other resources in a single platform.
The Merchant Navy Decoded application now combines the features and services previously available through the Sailor Pro and Merchant Navy Decoded applications into one unified application.
Merchant Navy Decoded is operated as part of a group of businesses under common ownership or management. Certain services offered through our Platform may be provided by our affiliated businesses, associated companies, or other entities under common ownership. Where necessary, user information may be shared among these businesses for providing relevant services, managing operations, improving user experience, and supporting the purposes described in this Privacy Policy, subject to applicable laws and required consent.
This Privacy Policy outlines how Merchant Navy Decoded collects, uses, shares, and transfers personal information of users through its website and mobile application, including www.merchantnavydecoded.com, collectively referred to as the “Platform.”
This policy pertains to individuals who visit the website, use the mobile application, or whose information Merchant Navy Decoded receives in relation to its services, such as contact details of associated individuals, collectively referred to as “Users.”
In this Privacy Policy, “You” or “Your” refers to the person accessing the Platform.
At Merchant Navy Decoded, the collection of Personal Information and the methods of collection vary depending on your interaction with us.
According to the data-safety disclosure provided to Google Play, the mobile application does not share user data with third-party companies. However, the application collects several categories of information for its core functionality.
We gather the following categories of Personal Information through the following means:
Name and account details: When you register or create an account, we collect your name, email address, phone number, gender, company, rank, departments and user ID to identify you, allow you to sign in and manage your account. These details also let us contact you about support requests or verify your identity for account-recovery purposes.
When you sign up for alerts on the Platform, we collect your name, email address, password, country, city, contact number, rank/designation, and the company/organization you are associated with.
Upon registration on the Platform, we collect information such as name, contact details (including email address and mobile number), work experience, educational qualifications, data pertaining to current and past jobs, including remuneration or salary.
Participation in surveys and forms may lead to the collection of Personal Information such as name, age, contact details, and preferences.
When users register or complete their profiles, we collect career history and qualifications. This is necessary to match them with relevant jobs, training courses and eligibility calculators.
Photos and videos: If you choose to upload photos—for example, when using the document vault to store certifications—the application collects the images you submit. Photos are processed only to provide core features, such as displaying and organizing your documents.
Files and documents: The document vault feature lets you store scanned certificates and files. These files are encrypted in transit and stored to make them readily available to you. Uploading documents is optional; however, if you upload them, we collect and retain those files.
Approximate or precise location (optional): With your permission, Merchant Navy Decoded may access approximate or precise location data to help you find nearby STCW course providers or medical services.
Location access is not required for application functionality. If you deny permission, the rest of the application will still operate.
When you use our services through the Platform, we collect information about the services you use and how you use them, including log information and location information.
Accessing the Platform via a device may prompt the collection of technical or other relevant information from the device, including its location.
Device IDs and identifiers: To help with analytics, fraud prevention and communications, Merchant Navy Decoded collects device identifiers, such as your device’s Android ID.
These identifiers are used internally to understand usage patterns, troubleshoot crashes and safeguard the Platform.
App interactions: We collect information about how you interact with the application, for example, which features you use or search terms you enter, to improve functionality and identify bugs.
User-generated content: Optional content you create within the application, such as notes or feedback, may be stored to deliver the service.
Other in-app messages: If you contact us through the application’s support features or send feedback, we collect the content of those messages and any accompanying screenshots to assist you.
Communication with Merchant Navy Decoded or other Users (such as partners) through the Platform results in the collection of information about your communication and any provided details.
Merchant Navy Decoded may, within legal boundaries, record and monitor your communications to ensure compliance with legal and regulatory obligations, as well as internal policies. This may include the recording of telephone conversations.
Visiting the Platform may involve the use of cookies to automatically gather, store, and utilize technical information about your system and interaction with our Platform.
We employ standard analytic tools to monitor visits to our website, capturing details such as internet domain names, Internet Protocol (IP) addresses, timestamps, clickstream patterns, dates, and the specific pages visited.
This data may encompass information about your operating system, internet browser, and screen resolution.
At Merchant Navy Decoded, we are committed to using your personal data in a fair and reasonable manner, and only where we have a lawful reason to do so.
Our use of your personal data is determined by the purpose for which you engage with us.
We may process your Personal Information for the following purposes:
Your name, email address, phone number and user ID allow us to create and manage your account, authenticate you when you log in, and provide access to exam materials, calculators and other features or subscribe to alerts.
We also use device IDs and app-activity data to ensure the application operates correctly and to identify fraudulent or abusive behaviour.
When users register or complete their profiles, we collect career history and qualifications. This is necessary to match them with relevant jobs, training courses and eligibility calculators.
For example, knowing a user’s rank and sea-time helps recommend the correct MMD exam materials or STCW courses.
Providing our services and products, including sending you:
Job alerts and recommended jobs and/or candidates.
Course alerts, including updates.
Education alerts and webinar information.
Blog alerts and calendar alerts.
Portal-related updates.
Relevant search results.
Social media communication facilities.
Optional personal details and app-interaction data help tailor content such as study recommendations, job suggestions or course alerts.
Aggregated analytics help us understand which features are popular, but we do not sell analytics data to advertisers.
We also utilize information collected from cookies and other technologies to enhance your user experience and improve the overall quality of our services.
We ensure that any tailored ads are not associated with sensitive categories, such as those based on race, religion, sexual orientation, or health.
Contact details and message content enable us to respond to your support requests, fix issues such as login problems or document upload errors, and provide updates.
We also use your information to protect our Users and provide customer support.
If you grant location permission, we use your approximate or precise location to show relevant services such as nearby STCW courses or medical doctors.
We do not track your real-time movements and you can revoke permission at any time.
Device identifiers, usage patterns and authentication information help us detect suspicious activity, enforce our terms of service and prevent unauthorized access.
We may also use your information for:
Preventing, detecting, investigating, and taking action against crimes, including fraud and other financial crimes, as well as any other illegal activities or suspected fraud.
Conducting identity verification, government sanctions screening, and due diligence checks as required.
Establishing, exercising, or defending legal rights in connection with legal proceedings, including seeking professional or legal advice regarding such proceedings.
We may also process your Personal Information for:
Enhancing the Platform and its content to offer better features and services.
Conducting market research and surveys to enhance our products and services.
Sending you information about our products and services for marketing purposes and promotions.
Merchant Navy Decoded may use relevant user profile information to connect users with appropriate services offered by its affiliated or associated businesses.
These services may include maritime education, training programs, career counselling, recruitment assistance, professional development, and other relevant services.
Where necessary and permitted, relevant information may be shared with the business providing the requested service. Separate consent will be obtained where required for other purposes, including promotional communications.
It is mandatory for all students who enroll in our course to join the official WhatsApp group.
This ensures that any issues or doubts can be resolved quickly and efficiently.
Each course subscription is for individual use only.
Sharing your login ID or password with others is strictly prohibited.
If any account sharing or misuse is found, we reserve the right to cancel your subscription and remove you from the community without refund.
The standard validity period for all courses is two (2) years.
However, the validity may vary depending on the specific course, and certain courses may have a validity period of one (1) year.
The exact validity duration applicable to each course will be clearly mentioned on its respective course description page.
The Company reserves the full right, at its sole discretion, to modify, revise, or update the validity period of any course at any time, without prior notice.
Certain web pages on our site employ tracking mechanisms and “cookies.”
You can typically manage cookie settings in your browser to accept or reject them as desired. You can configure most browsers to alert you when you receive a cookie or opt to block them.
However, please be aware that if you delete or block cookies, you may need to re-enter your user ID and password to access specific areas of the Platform.
Our collaborators, supporters, and business partners may employ cookies on our website, including advertisements, to determine if you have visited the site previously.
Once advertisers are granted permission, we relinquish control over these cookies.
We do not store or utilize email information gathered for sending newsletters or promotional emails for any other intentions. Furthermore, this information is not disclosed to any external parties.
The utilization of cookies and other tracking technologies enables us to enhance our Platform and optimize the website experience.
Additionally, we conduct analyses on data devoid of Personal Information to identify trends and generate statistics.
We employ standard analytic tools to monitor visits to our website, capturing details such as internet domain names, Internet Protocol (IP) addresses, timestamps, clickstream patterns, dates, and the specific pages visited.
This data may encompass information about your operating system, internet browser, and screen resolution.
We retain your personal data only as long as necessary to provide the application’s services and to comply with legal obligations.
Uploaded documents and photos remain in your account until you delete them or request their removal.
We use industry-standard encryption to protect data in transit, and we limit employee access to your information to those with a need to provide technical support or maintain the service.
At Merchant Navy Decoded, we prioritize the confidentiality of your information and implement robust safeguards to protect it.
These safeguards include physical, electronic, and procedural measures to secure the information we handle.
For instance, we restrict access to authorized employees and contractors who require the information for operational or developmental purposes.
However, it is important to note that while we strive to maintain reasonable security measures, no system is completely immune to potential security breaches.
Merchant Navy Decoded may share relevant user information with its affiliated businesses, associated companies, and entities operating under common ownership or management, where necessary to provide services offered through the Platform.
Such information may include user names, contact details, educational qualifications, professional experience, rank, department, certifications, and other relevant profile information.
This information may be used for providing educational services, maritime training, job opportunities, counselling, customer support, and other services relevant to users.
We do not sell, lease, or trade personal information to unauthorized third parties. Data sharing among affiliated businesses will be limited to specified purposes and will be subject to applicable privacy and data protection requirements, including obtaining user consent where required.
We limit access to your Personal Information to employees whom we deem reasonably necessary to know that information to fulfill their job responsibilities for providing, operating, developing, or enhancing our products or services.
Merchant Navy Decoded does not divulge, transfer, or distribute your Personal Information to others; however, we may share User Provided and Automatically Collected Information:
Affiliates, Associated Businesses and Group Companies: Merchant Navy Decoded may share relevant Personal Information with its affiliated businesses, associated companies, and other entities operating under common ownership or management. Such sharing may be carried out for providing educational services, maritime training, career counselling, recruitment assistance, customer support, business administration, and other specified services. Personal Information will be shared only where necessary for the relevant purpose and in accordance with applicable data protection requirements, including obtaining consent where required.
Recruiters and job opportunities: If your resume matches a job description or vacancy with potential recruiters, we may share your information. By registering on the Platform and agreeing to this Privacy Policy, you authorize Merchant Navy Decoded to contact you or forward your resume to potential recruiters.
Legal requirements: As required by law, such as to comply with a subpoena or similar legal process.
Safety and fraud prevention: When we believe in good faith that disclosure is necessary to protect our rights, your safety or that of others, investigate fraud, or respond to a government request.
Trusted service providers: With our trusted service providers who work on our behalf, have no independent use of the information disclosed to them, and have agreed to adhere to the rules outlined in this privacy statement.
Business transfers: In the event of Merchant Navy Decoded’s involvement in a merger, acquisition, or sale of all or a portion of its assets, or any changes in ownership, we may disclose Personal Information to those involved in the negotiation or transfer.
Advertising and analytics: To advertisers and third-party advertising networks and analytics companies. Third-party advertisers may show you advertisements when you visit our Platform. These advertisers comprise both financial service providers (like banks, insurance agencies, and stock brokers) and non-financial service providers including Maritime Agencies. They might utilize data about your visits to our Platform and other websites to tailor advertisements displayed on our Platform.
Merchant Navy Decoded operates in association with multiple businesses under common ownership or management.
To provide users with relevant services, we may share certain Personal Information with our affiliated or associated businesses.
Depending on the services involved, the information shared may include names, email addresses, phone numbers, educational qualifications, professional experience, maritime certifications, rank, department, and other relevant profile information.
Such sharing may support educational services, professional training, course recommendations, job opportunities, career counselling, customer support, and related business operations.
We limit the information shared to what is reasonably necessary for the specified purpose. Each business receiving Personal Information must handle it in accordance with applicable data protection requirements and appropriate security safeguards.
Where consent is required, users will be informed of the relevant sharing and given an appropriate opportunity to provide or withdraw their consent.
We do not authorize affiliated businesses to use Personal Information for unrelated purposes without an appropriate legal basis.
This Platform contains links to external sites including our course packages and various other portals that we provide on our website.
Merchant Navy Decoded does not assume responsibility for the privacy policies, practices, content, or pricing changes of these external websites.
Please be aware that our Platform may contain links to external websites not governed by this Privacy Policy.
Users may be directed to third-party sites for more information, including advertisers, blogs, content sponsorships, vendor services, social networks, and others.
Merchant Navy Decoded does not guarantee the storage or usage practices of your information on third-party servers.
We advise reviewing the privacy statements and policies of each linked third-party site to understand how they handle your personal information.
You can review and update your account details within the application’s profile settings.
If you want to remove documents or photos you’ve uploaded, you can delete them from the document vault at any time.
You can also request that we delete your account and associated data by contacting our support team at support@13.206.241.239 or via the in-app support system.
Location permissions are optional.
You can disable location access through your device settings.
Doing so may limit features that rely on location, such as local course recommendations, but will not prevent you from using other parts of the application.
If you wish to have your personal data deleted, please contact us at support@13.206.241.239 or via the in-app support system.
After verifying your identity, we will delete your personal information from our systems, except where retention is required by law or necessary for legitimate business purposes, such as addressing fraud or abuse.
According to Google’s data-safety disclosure, users can request that their data be deleted.
Users may contact Merchant Navy Decoded to request information regarding how their Personal Information is shared with affiliated or associated businesses.
Where processing is based on consent, users may withdraw that consent by contacting support@13.206.241.239 or using available in-app options.
We will process such requests in accordance with applicable laws and take appropriate steps regarding information shared with affiliated businesses, subject to applicable legal obligations and permitted retention requirements.
We do not censor comments based on political or ideological viewpoints or critical nature.
However, we reserve the right to delete comments that are off-topic, spammy, abusive, contain excessive foul language, or include ad hominem attacks.
Once a comment is published on the Merchant Navy Decoded website, it will not be removed upon request.
Users are responsible for their own communications and the consequences of their posting.
Comments may only be removed:
In response to legal process, such as a court order.
At the request of a law enforcement agency.
Where necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to the physical safety of others, violations of our terms of use, or as otherwise required by law.
Merchant Navy Decoded’s professional seafarer services are intended for adult users aged 18 and over who are preparing for or engaged in maritime careers.
Our website is not intended for children under the age of 13, and we do not knowingly collect any personally identifiable information from individuals in this age group.
If we become aware that we have inadvertently obtained information from a subscriber who is under the age of 13, we will promptly remove it from our records.
We strongly advise parental guidance when children use our website.
Parents or guardians who believe their child has supplied personal information should contact us at the email address provided below.
By interacting with our social media accounts or platforms, you consent to the collection, use, and sharing of your personal information as described in this Policy.
Merchant Navy Decoded retains the right to update, alter, or modify this Privacy Policy whenever necessary.
We may update this Privacy Policy to reflect changes in the law or our practices.
When we do, we will publish the revised policy within the Merchant Navy Decoded application and on our website, and update the “Last Updated” date.
The Privacy Policy shall come into effect from the date of publication of such update, change or modification.
Your continued use of the application after any update constitutes your acceptance of the new terms.
Merchant Navy Decoded offers content derived from the expertise of maritime professionals, supplemented with citations from academic and online sources.
While we endeavor to provide accurate and up-to-date information, Merchant Navy Decoded does not guarantee the accuracy, timeliness, compatibility, or validity of the content, and shall not be held liable for any errors, losses, injuries, or damages arising from its use.
For detailed and specific information, it is advisable to refer to official documentation provided by relevant companies, products, or academic sources.
Merchant Navy Decoded does not retain any account-related information or credit/debit card details.
We are not responsible for any loss or damage suffered by users due to the disclosure of account, credit card, or debit card information during online transactions or payments for products/services offered through the Platform.
If users voluntarily share personal information not requested during registration, Merchant Navy Decoded will not be liable for any breaches or disclosures related to such information.
If you have questions, concerns, complaints or grievances regarding this Privacy Policy or the processing of your Personal Information, you may contact us at:
Merchant Navy Decoded
Email: support@13.206.241.239
Grievance Email: merchantnavydecoded@gmail.com
Phone: 7417349336 (WhatsApp & Call)
Address: 27-19, PATEL NAGAR, PATEL NAGAR, Dehradun, Uttarakhand, 248001
We will strive to address your concerns in a timely manner.
Merchant Navy Decoded
https://www.merchantnavydecoded.com/wp-json/merchant-navy-decoded/app
https://www.merchantnavydecoded.com/privacy-policy/
Last Updated: 17 October 2026
Decoded Discount Alert! up to 50% OFF
Decoded Discount Alert! up to 50% OFF
Use Coupon Code Deep50
