Indian seafarers may face problems related to their CDC, BSID, INDOS number, maritime courses, examinations, certificates, shipping companies or online applications. In such situations, many seafarers do not know which DG Shipping department they should contact.
Calling the wrong department or sending emails to several unrelated officers can delay the solution. Therefore, every Indian seafarer should know the correct DG Shipping contact number and the department responsible for their problem.
This guide explains whom ratings, cadets, deck officers and engineer officers should contact for different DG Shipping-related issues.
A seafarer should contact DG Shipping when a problem cannot be resolved through the shipping company, maritime training institute or the relevant online portal.
You may need to contact DG Shipping when your CDC or BSID application is delayed, your course certificate is not updated, your examination application has an error or your seafarer profile shows incorrect information.
Seafarers may also approach DG Shipping regarding complaints against an RPSL company, training institute, employment-related issue or technical problem on an official portal.
However, you should first identify which department handles your matter.
DG Shipping has separate departments for crew matters, maritime training, online services, deck officers and engineer officers. One department may not be able to solve a problem handled by another department.
For example, the Crew Branch generally handles CDC, BSID and employment-related matters. Course and institute problems are handled by the Training Branch. Deck officer examination queries go to the Nautical Wing, while engineer officer matters go to the Engineering Wing.
Contacting the correct department makes your complaint easier to understand and may help you receive a faster response.
The Directorate General of Shipping is located in Mumbai. Its office address is:
Directorate General of Shipping
9th Floor, Beta Building
i-Think Techno Campus
Kanjurmarg East
Mumbai – 400042
Maharashtra, India
The main DG Shipping Secretariat contact number is 022-25752010. The listed extensions are 202 and 203. Seafarers may also email the Secretariat at dgship.sect@gov.in.
The main office can guide you when you are genuinely unsure which branch should handle your issue. For specific matters, contacting the relevant department directly is usually more useful.
Seafarers facing problems with CDC, BSID, crew documentation, employment matters or certain RPSL-related issues should contact the DG Shipping Crew Branch.
The Crew Branch contact number is 022-25752020, with extension 245. The listed mobile number is +91-9004453545, and the official email address is crews-dgs@gov.in.
While contacting the Crew Branch, mention your full name, INDOS number, CDC number, rank and registered mobile number. If the matter involves employment, also provide the shipping company and vessel name.
Do not send a message containing only “CDC problem.” Explain whether the application is pending, rejected or showing incorrect information.
The DG Shipping Training Branch handles matters related to approved maritime training institutes, course approvals, batch details, training records and course certificates.
The Training Branch contact number is 022-25752015, with extension 271. Its official email address is training-dgs@nic.in.
Before contacting the Training Branch, speak to your maritime training institute. Ask the institute to verify your attendance, course completion details and certificate upload status.
If the issue remains unresolved, provide the Training Branch with your course name, institute name, batch ID, start date, completion date and INDOS number. Attach payment proof or screenshots wherever relevant.
Seafarers may face technical problems while logging in, updating their profile, uploading documents, submitting applications or completing payments on DG Shipping portals.
For general E-Governance problems, the listed contact numbers are 022-65860137 and 022-65860138, with extensions 337 and 338. The official email is egovernance-dgs@gov.in.
For problems specifically related to e-Samudra, the contact number is +91-79-65804875, and the email address is dgs.support@gov.in.
Take a clear screenshot of the error before contacting support. Mention your application number, date, time and the exact service you were trying to use.
Deck officers and deck cadets may require assistance with nautical examinations, watchkeeping, Certificates of Competency and related applications.
For examination, watchkeeping and DC-related matters, the Nautical Wing lists the following numbers:
022-65860110
022-65860141
022-65860142
022-65860052
The official email for these matters is nt-dgs@gov.in. For other Nautical Wing issues, seafarers may use 022-25752009 or email nautical.adviser-dgs@gov.in.Mention your examination grade, application number, INDOS number and the exact issue. This helps the department check your records properly.
Engineer officers may contact the Engineering Wing for engineering examinations, Certificates of Competency, watchkeeping requirements and other engineering-related certification matters.
The Engineering Wing contact number is 022-25752008, with extension 222. The listed email address is eng-dgs@nic.in.
While writing to the Engineering Wing, mention your present rank, examination name, certificate level, application number and INDOS number.
Clearly explain whether the application is pending, rejected, showing incorrect information or waiting for approval. A detailed but short message is more useful than repeatedly sending emails saying, “Please check my certificate.”
A seafarer may need help when a shipping company delays wages, keeps original documents, provides incorrect joining information or does not follow the agreed employment terms.
For many crew employment and RPSL-related matters, the Crew Branch is the appropriate starting point. You should provide the company name, RPSL number, vessel name, rank, joining date and a short explanation of the complaint.
Attach the employment agreement, salary proof, email communication or WhatsApp screenshots if they support your complaint.
Avoid making unsupported accusations. Explain the facts in date-wise order and clearly mention what help you expect from DG Shipping.
In an emergency on board, the seafarer must first follow the vessel’s emergency procedures. Immediately inform the Master, officer in charge or department head.
The Master or responsible officer may contact the shipowner, vessel manager, Designated Person Ashore, coastal authority or maritime rescue authority depending on the emergency.
DG Shipping contact details should not replace the vessel’s emergency communication system. During fire, collision, flooding, medical emergency or abandonment, follow the Muster List, Safety Management System and lawful instructions given by the Master.
MMDAC assistance numbers listed by DG Shipping include +91-9004062624 and +91-9004048406.
Before contacting any department, keep your full name, INDOS number, CDC number, passport number, registered mobile number and email address ready.
Depending on the problem, you may also require your application number, payment receipt, course name, institute name, examination grade, vessel name, company name and RPSL number.
Write down the problem in two or three sentences before making a call. Mention what happened, when it happened and what action you have already taken.
Keeping complete information ready reduces confusion and prevents the department from asking repeatedly for missing details.
Use a clear and searchable email subject line. For example:
CDC Application Pending – INDOS Number
E-Samudra Login Error – Application Number
Course Certificate Not Updated – Batch ID
Start the email with your full name and seafarer details. Explain the problem in short paragraphs and mention all important dates.
Attach only relevant documents, receipts and screenshots. Do not attach unnecessary certificates or very large files.
End the email by clearly stating what support or clarification you need. Check your contact details and application number before sending it.
One common mistake is sending the same email to every DG Shipping department. This creates duplicate communication and may not produce a faster solution.
Seafarers should also avoid calling repeatedly within a few minutes. The department may need time to check documents or application records.
Never share your password, OTP or complete bank information over phone or email. Use only the official contact details published by DG Shipping.
Do not depend only on old WhatsApp forwards or social media posts because contact numbers and departmental responsibilities may change.
Every Indian seafarer should save the correct DG Shipping contact details and keep important documents such as CDC, passport, INDOS details, certificates and application receipts safely organised. Always contact the department related to your exact problem and explain the issue clearly.
You can also use the Sailor Pro App to manage your maritime documents, receive important seafarer updates and stay informed about certificate expiry and career-related requirements. Always verify the latest DG Shipping contact details on the official website before making a call or sending an email.
The DG Shipping Secretariat contact number is 022-25752010. The listed extensions are 202 and 203.
Seafarers may contact the DG Shipping Crew Branch at 022-25752020 or email crews-dgs@gov.in for CDC-related matters.
BSID and other crew documentation problems are generally handled by the DG Shipping Crew Branch.
The Training Branch contact number is 022-25752015, extension 271. Its email address is training-dgs@nic.in.
The listed e-Samudra support number is +91-79-65804875. The email address is dgs.support@gov.in.
Deck officers should contact the DG Shipping Nautical Wing for nautical examination, watchkeeping and certificate-related problems.
Engineer officers may contact the Engineering Wing at 022-25752008 or email eng-dgs@nic.in.
Yes. A seafarer may contact the Crew Branch regarding relevant employment or RPSL company complaints. The complaint should include supporting documents and clear facts.
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